Booking information &

Contractual Information

SAME DAY RENTAL

Our Order window is 24 hours for planned services, upon availability we can accommodate same day delivery and set up, however please contact (757) 295-7969 for a rapid response via text, but it will be assessed an $40 payment in addition to the total price.

Cancellations

Deposits are Non-Refundable (which is 1/4 of your total payment) but deposits become credited to accounts, however we do provide rain-checks due to weather, illnesses, and rescheduling upon the customer’s request. cancellations are available within 48 hours of the event, but deposits will not be re-issued. (WE ARE REQUIRED TO CALL 1-2 days before in event) Refund exemptions are always available IF the company FAILS to honor service commitment through unsatisfactory, (excludes weather & unless full price paid). AFTER DELIVERY & RENDERED SERVICES THERE WILL NO REFUNDS.

RAIN & WEATHER POLICY

Light rains are okay to operate a bounce house in but a “WASH OUT” means it is heavy rains, and it will rain multiple days continuously (giving the bounce houses no time to dry) will have to result in rescheduling, this causes severe damage to the bounce houses, and electrical components. In event of an extreme heat wave, we will deliver as early in the day or the day before, to protect our employees at all cost, this is how we prevent heat strokes.

WIND & STORM CANCELLATIONS

We deeply apologize, but in an event of severe storms/wind yielding over 15mph we will have to cancel appointments, it may be very upsetting to our customers, but the children come first, and extreme winds can put a child or adult at risk for injury or death. Please understand this is one of our safety features, and if this happens to you, we will allow rescheduling, and the deposit amount will not be refunded but credited to your account and however if available a complementary item will be offered. We love our customers & keeping children safe is our top priority.

WAVIER FORMS

When dropping off, customers MUST review the waiver forms, and sign for the agreement, therefore an adult 18 years or older must be available to sign, during delivery, a copy will be obtained from the customer. In addition a wind policy will be issued, for high wind advisory, the customer signs for understanding. let’s have fun!!

BOOKINGS

There is an Option to pay in full or Deposits are generally 1⁄4 of the total price (we highly recommend deposits ONLY, due to weather & emergencies). As of now we are securing payments through PayPal, credit card (square), cash app, and Afterpay, CASH (deposit credit card need for initial booking)

DELIVERY
-Orders over $250 have free delivery fees & many specials may include delivery

-Delivery start at $25 for bounce houses

delivery also included Pro Installation (pick up is FREE), with stipulations.

-Table & Chair delivery, ordered with a bounce house is FREE

-Table & Chairs delivery without bounce houses start at *$25 (Chesapeake,Virginia Beach, Norfolk, Portsmouth, Moyock);
*$35(Suffolk, Newport News, Hampton)
*$55 (Williamsburg, Yorktown, Smithfield, Franklin) (pick up is free)

-Concessions drop offs are $25 with in 30 mile radius (pick up is free) (ID required) unless purchased with a bounce house

Pick ups are due back by 11am the following day or the customer will be charged for a second day, with the card on file, the second day is same rate as what was previously paid. There is a 15 minute grace period, and communication is helpful.

*****NEWPORT NEWS & HAMPTON Clients (Very Important!)
If you have an appointment scheduled for a Saturday, it must be delivered the day/night before, However we may be able to work out plans for Venues. There will be no Saturday deliveries, unless the items are for Sunday. This is due to timing and distance, thank you for your cooperation.

*As of 9/23/2023
-We will no longer serve Military Installations, but we will gladly supply Military discounts to all service members and spouses

CONCESSION SUPPLY PACKS

Popcorn kits are $20 (kennels, butters, salt, popcorn serving bags) serving size 24

Snow-cones kits $25 (2 flavors, cone cups, straws) (ICE not included) serving size 24 (Strawberry, peach, mango, blue raspberry, and lime

(add concessions when placing orders)

PICK UP OPTIONS AVAILABLE FREE OF CHARGE, BOUNCE HOUSES ARE VERY HEAVY. For security purposes, an ID should be present and a recent utility bill for pick up

GENDER REVEALS

Please select (1) representative for ALL communication. Choose one person (elect a parent, sister, or friend). Example because I do not familiar my customers’ voices, I may not be able to differentiate a sister’s voice from the mother to be. Having one communication will prevent any confusion, or misunderstanding.

HOW TO SCHEDULE

If your party actually starts at 12:00pm, book an 11:00am, which allows room (traffic and travel delays), and gives extra time for finishing touches, on many occasions bounce are delivered the day before, if it hasn't rained or location is not a rented venue.

ADD ONS

You only have to add on what you want in addition to your main Attraction, avoid selecting the same item you choose initially, it will result in error allowing the site to charge extra. An administrator will correct this issue if necessary.

INSTALLATION

Chunky Monkey Inflatables will provide extension cords per rental item, and the Residential or Commercial Property is Required to have a power source (house with electricity) with in 100 ft of the bounce houses, unless we have agreed upon a generator rental for party usage (festival use). WE ARE REQUIRED TO CALL OUR CUSTOMER AN HOUR BEFORE INSTALLATION. The customer is NOT Required to help with installation process, our staff will be responsible. Please secure dogs while employees are installing, and please keep dogs away from bounce houses, as it will cause holes, and the client will be responsible for repairs. *We will not set up bounce houses over mud. We could possibly use the customer’s paved (not gavel) driveway in this event. We will not set up under trees that shed a lot of leaves, customers can not move our bounce houses, or improperly attempt to fold, an inspection will take place after every pick up do not unplug the power source.

SAFETY - IMPORTANT !

Chunky Monkey Inflatables rent out small to extra large inflatables, no matter the size please limit the slides to 1 person at a time, overloading the bounce houses can promote injury and cause malfunctions with the bounce houses, it could disconnect the air valve, please understand, that the company WILL NOT be found liable in these cases!

PICK UP

Customers are NOT required to be home for pick up, we asked that gates are unlock following pick up, and equipment is left outside (unless it is electronics such as Karaoke machine, or projector, Radios, and Speakers) please secure these items in a safe location inside, to prevent burglary, weather damages, and rain exposure. If bounce houses have no access at time of pick up an extra $35 will access. In addition, bounce house Pick ups are ALWAYS secondary to drop offs, as we aim for Timely deliveries to every customer. Picks up generally take more time, especially when clients use water, have muddy backyards, have XXL bounce houses, and possibilities are endless.

COMMUNICATION

Please note that OUR company is a high-volume company, I will response as soon as possible to address any concerns. However, Fridays, Saturdays, and Sundays are our Prime days, We are out trying to get equipment to you and other clients, please be patient and respectful as everyone will receive a call or text the day of, as a courtesy. There will NOT be multiple calls the day of, please refrain from calling multiple times if your delivery is on the way or rush employees for pick up items (you will be banned from farther scheduling) unless giving delivery directions. Thank You.

AVAILABILITY

If your availability time, is not available on the calendar, call or text 757-295-7969, and your time will be modified to fit your needs. You can choose an earlier availability and we will modify it for you. (WE DO NOT DO PARKS)

HOURS OF OPERATION

MON-THURS: OPEN 8am-7pm for calls & planning ONLY

FRIDAYS, SATURDAYS, SUNDAY: 8AM-11:30PM (LAST PICK UP OF THE DAY)

CARE AFTER RAIN

Regarding heavy rains: unplug during thunderstorms, and when the weather permit (sunshine or clear skies) plug bounce house to prepare for pick up, this allows drier pick ups.

Failure to comply will result in a $70 fee, Please allow time for our company to pick up as several deliveries take place on pick up day. Concerning Electricity usages, bounce houses are energy efficient as 1 HP blower is 0.13 an hour, 2HP will cost 0.22 per hour, Daily averages range from $1.28-2.00 daily. (Supplied by Dominion Energy). Please note**”Don’t Kill my Lawn” customers, you have an option to set up in your drive way, or wait patiently for your pick up, 1-2 days will not kill your grass.

In addition if the company supplied a clean bouncer, it is expected to be remain clean without MUD, if the bouncer has Mud at pick up time, $70 will be added to your balance. This is fair, and help the next customer. This is Same with dogs & other animals urine & feces, and confetti

Thank you for your patience

RESPECT

Please be kind to Our delivery and installation Team, it’s hard work & heavy lifting in the heat, if any customers are Hostile we can deny service. Please be courteous, we will always give respect to our customers!

-No Pets are allowed on bounces houses under ANY circumstances, bounce houses are for kids, many children have Allergies, aside from hygienic purposes and damage, such persons could be fined.

Social Media

See what our customers have to say about us :

Facebook.com/chunkymonkeyinflatablesllc

Google: Chunky monkey Inflatables

Instagram: chunkymonkeyinflatables

***Booking means that you will follow the terms and agree.

Promises and Commitments

Chunky Monkey Inflatables Promises/ Commitments

1. Customer Service is Our top commitment
2. We Promise to Issue Clean/ Disinfected Inflatables for the Safety of your Love ones
3. Safety is number one
4. Our Customers are important
5. Timely and Punctuality is important (please bare with us)

Rules & Regulations

CMI Rules

1. Adult supervision required
2. No head first approach on the bounce houses/feet first approach Only
3. NO sharp objects
4. NO Shoes
5. Unplug when lightning/Thunder
6. Socks are required for your safety
7. Do not climb on the roof of the inflatable.
8. 6 people occupancy, 800 lb weight limit
9. Only enter through entrance
10. No silly string on bounce houses
11. No food or drinks on bounce houses
12. No one with injuries should enter (broken limbs)
13. Not suitable for Pregnant women
14. NO pets on equipment (We love pets)
15. There should be enough free space to avoid holes and punctures to the bounce houses
16. Customers are not permitted to move bounce houses to other location
17. No intoxicated individuals on bounce houses
18. Plug in bounce houses after rain has clear, for drying
19. No Mudd, sticks, or dirt in the bounce houses